Multi-Channel Chatbot
What is a Chatbot?
A chatbot is a software that can help users by automating conversations and interacting with them through messaging platforms.
Why do you need a Chatbot?
Chatbots can be utilised for:
Discovery: The creator can enable the discovery of content, programs, apps, etc., for its users.
Query resolution: User's queries related to anything for which a help section is required can be resolved.
Updates and Announcements: The creator can put personalised updates and announcements for its users to consume.
Contextual engagement: The creator can significantly improve the user interaction on your platform by implementing contextual chatbot popups. These popups can be strategically activated in key scenarios such as when a user tends to leave a page or requires further explanations about the content presented.
How can you use a Chatbot?
Users can interact with the chatbot in two ways:
Structured pre-defined steps: The creator can define the steps, flows, UI, and actions that a user can access. The user must choose specific paths to reach what they seek.
Free-flowing conversation: In this, the creator can define an answer to a list of probable questions. Using machine learning, the system will further make more such combinations of questions to which a particular answer can be applied. This is more like a real conversation with users, but here also, the boundary is what answers have been already defined by the creator.
How to Configure?
The above capabilities of the Multi-Channel Chatbot are derived from components of Sunbird UCI. You can find details by clicking on the link here.
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