Observability

Sunbird ED provides observability by acknowledging user's actions in the form of consumption reports, course progress exhausts, and multiple Dashboards. This is enabled by 'Telemetry'.

In today’s connected world, Telemetry is a term used for technologies that automatically record and measure statistical data from real-world use and forward it to IT systems in a remote location for further analysis and study. Telemetry is used in a myriad of industries from tracking spacecraft, medical monitoring, tracking wildlife, and so on.

‘Events’ are broad, human-readable actions, that can be tracked as a string. Events are used to categorize telemetry data. They are the basic unit for analytics and help identify user navigation or flow.

The concept of telemetry events is to identify:

Who did what, on what, and where, using what, in relation to what?

Every event has the following sections and corresponding fields to capture the data:

Section	Description	Attributes
About	About the event	ets mid
Who	About the actor	uid
did	Verb or action	eid
on what	Action on what object?	content_id content_ver
and where	Context of the action	env did sid channel pdata
using what	Using which tool?	?
In relation to	Related to which action?	cdata

Why do we need Telemetry?

The objective of telemetry is to assist in product, application, or service development, modification, or security. It works as a framework. Telemetry enables automatic collection of data from real-world, real-time use.

Typically, there are four levels of telemetry:

• Security

• Basic

• Enhanced

• Full

The level of data collected is a discrete decision of an organization or business. Analysis of this data offers insights into product and user behaviour and usage patterns, driving business decisions and research outcomes. You can program your telemetry analytics to suit your requirements.

Sunbird’s telemetry service has Full level telemetry.

The above capabilities of Observability are derived from components of Sunbird Lern. You can find details by clicking on the link here