# Multi-Channel Chatbot

The **Multi-Channel Chatbot** capability is enabled by the following component of **Sunbird UCI**

1. **Chatbot UX tool -** Chatbot UX tool renders predefined and free-flowing conversations and emits usage data. This chatbot is embedded in the Learning apps. It is used to:
   1. Enable consumption of pre-defined and free-flowing conversations
   2. Embed to webapp (portal) of Sunbird ED
2. **Chatbot services** - Chat services is a micro-service that provides APIs to manage the lifecycle and workflows of creation and consumption of conversations on chatbots. These services are leveraged by the learning app to enable chatbot with -
   1. Add pre-defined and free-flowing conversations
   2. Enabled customized chatbot for different platforms such as learning apps, WhatsApp, etc.
3. **Chatbot admin tool** - Chatbot admin tool is used to create/add conversations, configure its behavior. This editor is leveraged by the learning apps for chatbot in:
   1. Creation of different types of predefined steps, actions, and workflows
   2. Creation of different types of free-flowing sets of questions with their respective answers

{% hint style="info" %}
Powered by [Sunbird UCI](https://uci.sunbird.org/)
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://ed.sunbird.org/release-6.0.0/learn/functional-capabilities/product-and-developers-guide/multi-channel-chatbot.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.