Multi-Channel Chatbot
The Multi-Channel Chatbot capability is enabled by the following component of Sunbird UCI
  1. 1.
    Chatbot UX tool - Chatbot UX tool renders predefined and free-flowing conversations and emits usage data. This chatbot is embedded in the Learning apps. It is used to:
    1. 1.
      Enable consumption of pre-defined and free-flowing conversations
    2. 2.
      Embed to webapp (portal) of Sunbird ED
  2. 2.
    Chatbot services - Chat services is a micro-service that provides APIs to manage the lifecycle and workflows of creation and consumption of conversations on chatbots. These services are leveraged by the learning app to enable chatbot with -
    1. 1.
      Add pre-defined and free-flowing conversations
    2. 2.
      Enabled customized chatbot for different platforms such as learning apps, WhatsApp, etc.
  3. 3.
    Chatbot admin tool - Chatbot admin tool is used to create/add conversations, configure its behavior. This editor is leveraged by the learning apps for chatbot in:
    1. 1.
      Creation of different types of predefined steps, actions, and workflows
    2. 2.
      Creation of different types of free-flowing sets of questions with their respective answers
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